SMS Policy & Opt-In
Effective date: September 13, 2026
What we send
SilaGo sends transactional texts only — never marketing or promotional messages. Customers get an appointment reminder one hour before and service updates (when their professional has arrived, a price change to approve, a cancellation, or a payment problem). Detailing professionals get urgent job texts, like a price change that needs their answer on site.
Sample messages:
"SilaGo: Alex Rivera is at your location. Reply STOP to opt out."
"SilaGo: The customer didn't respond to your $15.00 price change within 10 minutes. Complete at the original price, or walk away (customer gets a full refund — no strike on your record, customer-unresponsive isn't your fault). Reply STOP to opt out."
How consent is collected
Phone numbers are collected only inside the SilaGo app, behind the person's signed-in account. Text messaging is off by default. Next to the phone field is a consent checkbox that is never pre-selected — the person must check it to opt in. Customers see it on their profile:
The customer profile form. The box starts unchecked; leaving it unchecked means no text messages.
Detailing professionals see the same kind of box when they sign up:
The professional signup form. The box starts unchecked; leaving it unchecked means no text messages.
Anyone can turn text messages off at any time in the app's notification settings:
Text messages
Booking texts — reminders and when your Pro is on the way.
The in-app notification settings: text messages stay off until the person opts in, and can be turned off again at any time.
Frequency, rates, and opting out
- Message frequency varies with your bookings.
- Message and data rates may apply.
- Reply STOP to any message to opt out, or turn off text messages in the app. Reply START to opt back in.
- Reply HELP for help, or contact support@silago.io.
Your consent is protected
Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for full details.
Who sends these messages
SilaGo LLC · 2222 W Grand River Ave, Ste A, Okemos, MI 48864, USA · support@silago.io