SMS Policy & Opt-In
Effective date: June 7, 2026
What we send
SilaGo sends transactional booking texts only — booking confirmations, appointment reminders, and service status updates (for example, when your professional is on the way). SilaGo does not send marketing or promotional text messages.
Sample messages:
"SilaGo: Your detailer has arrived at your location."
How consent is collected
Phone numbers are collected only inside the SilaGo app, behind the customer's authenticated account. Text messaging is off by default. Next to the phone field is a consent checkbox that is never pre-selected — the customer must check it to opt in:
The in-app profile form where customers add their phone number. The box starts unchecked; leaving it unchecked means no text messages.
Customers can revoke text messaging at any time in the app's notification settings:
Text messages
Booking texts — reminders and when your Pro is on the way.
The in-app notification settings: text messages stay off until the customer opts in, and can be turned off again at any time.
Frequency, rates, and opting out
- Message frequency varies with your bookings.
- Message and data rates may apply.
- Reply STOP to any message to opt out, or turn off text messages in app settings.
- Reply HELP for help, or contact support@silago.io.
Your consent is protected
Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for full details.