FAQ
Questions customers ask.
Professionals: see For Professionals.
How do I book a detailing Pro?
Find a Pro near you in the app, pick the services you want, and choose a time from the slots they're actually open. The Pro confirms, and you get updates when they're on the way, when they've arrived, and when the job is done.
Who are the Pros?
Independent detailing professionals who run their own businesses. Before their first job on SilaGo, every Pro completes identity verification, a criminal background check, business registration, and provides proof of liability insurance. Verification is renewed every year.
How is the price set?
By the Pro, and only the Pro — one exact price for each vehicle size (Sedan, SUV / Van, Truck), plus any add-ons you choose. SilaGo never adds fees on top, never raises prices when it's busy, and nothing can be added on site without your explicit OK in the app.
When is my card charged?
A hold is placed on your card when the booking is confirmed. The charge happens when the Pro marks the job complete. Payments are processed by Stripe; card numbers never touch SilaGo.
What if I need to cancel?
- 12 or more hours before: full refund — the hold is released, or the payment is refunded in full.
- Less than 12 hours before: half is kept for the Pro's lost slot, half is refunded. You see the exact amounts and confirm before anything happens.
- No-show: the full amount is kept, and the Pro is paid for showing up.
Which vehicles can I book for?
Cars, SUVs, vans, and trucks, priced by size. Some Pros also offer motorcycles, RVs, boats, and fleet work — you'll see it on their menu.
Do I need to be there?
The Pro needs access to the vehicle at the address you booked. You can message your Pro in the app ahead of time about access, water, or power — many bring their own.
How do I know the job was done?
Every job has a GPS check-in at your address and before-and-after photos. You get a notification when the Pro marks it complete.
What if something goes wrong?
Dispute resolution is built into the app and backed by the job's photos and GPS record. You can also reach a person at support@silago.io.
Will SilaGo text me?
Only if you opt in. Text messages are off by default; you turn them on by checking a consent box when you add your phone number. We send booking texts only — reminders, "on the way," service updates — never marketing. Reply STOP to any text to opt out, HELP for help. Full details in our SMS Policy.
Where is SilaGo available?
SilaGo opens areas one at a time, and only once verified Pros are on the platform there. Want it where you are? Tell us your city — the places that ask first open first.
Do the Pros work for SilaGo?
No. Pros are independent businesses who use SilaGo to get booked and get paid. SilaGo provides the platform; the Pro provides the service. See our Terms of Service.